The Consumer/Family Satisfaction Team helps to make sure that
with federally-funded mental and behavioral health insurance
receive quality care, timely service, and
We conduct regular interviews with clients to get their feedback on health-care providers and report any problems. Our CFS team
consists exclusively of people who have utilized the mental or
their family members.
Besides maintaining a high standard of care for our clients, our team often provides a means for people to express other concerns that
during the course of a survey. In these cases
usually put a client in touch with other agencies
that can help
with his or her specific problem.
Get to know us at the Berks County CFST. We're here for you!
CFST Director Juanita Ali-Smith
with Renee Yohe,
author of the book Purpose for the Pain, which
her four-year struggle with mental illness.
Renee spoke about her experiences at the Perkins Student Center
at Penn State University, Berks Campus
on January 27, 2014
CFS team members Tereasa Mickens
Beatrice Dixon also attended
1234 Penn Ave.
Wyomissing, PA 19610
Time Sheet and Check