The Consumer/Family
Satisfaction Team

The Consumer/Family Satisfaction Team helps to make sure that people with federally-funded mental and behavioral health insurance receive quality care, timely service, and courteous treatment.

We conduct regular interviews with clients to get their feedback on health-care providers and report any problems. Our CFS team consists exclusively of people who have utilized the mental or behavioral health-care system, or their family members.

Besides maintaining a high standard of care for our clients, our team often provides a means for people to express other concerns that may arise during the course of a survey. In these cases we can usually put a client in touch with other agencies that can help with his or her specific problem.

Get to know us at the Berks County CFST. We're here for you!


CFST Director Juanita Ali-Smith with Renee Yohe,
author of the book Purpose for the Pain, which
chronicles her four-year struggle with mental illness.

Renee spoke about her experiences at the Perkins Student Center
at Penn State University, Berks Campus on January 27, 2014

CFS team members Tereasa Mickens and
Beatrice Dixon also attended


Berks CFST

1234 Penn Ave.
Wyomissing, PA 19610

phone: 610-775-3000

fax: 610-775-4000


Time Sheet and Check
Availability Schedule